Cancellation Policy

Cancellation Policy

Last Updated: 1 May, 2025

At thetravelobizz.com, we understand that travel plans may change due to unexpected situations. This Cancellation Policy explains how cancellations, amendments, and refunds are processed. We strive to maintain complete transparency while following the rules and regulations set by airlines, hotels, tour operators, and all other partner service providers.

1. Overview

All bookings made through our platform are governed by the specific cancellation rules of the respective service provider. While we assist you throughout the cancellation process, the final decision regarding refund approval always depends on the provider’s policy.

2. Free Cancellation Window

You may qualify for free cancellation within 24 hours of booking, provided that your travel or check-in date is at least 7 days away.

To initiate a cancellation request, contact our support team:

Email: info@thetravelobizz.com
Phone: 1-800-834-9149

3. Refund Processing Timeline

Once your cancellation request is accepted and processed by the provider, refunds are normally issued within 14 business days to your original method of payment. Additional delays may occur due to bank or payment gateway processing times.

4. General Conditions

• Cancellation requests must be submitted only through our official support channels.
• Refund eligibility depends on:
  • The type of service (flight, hotel, tour, activity, etc.)
  • The rules and terms set by the service provider
  • The timing of your cancellation request
• Charges or penalties imposed by the provider may apply.

5. Flight Cancellations

• Airlines have their own rules for cancellations, amendments, and refunds.
• Cancellations may be subject to airline penalties or fare differences.
• No refunds are provided for:
  • No-show passengers
  • Partially used or partially flown tickets

6. Hotel Cancellations

• Hotel cancellation rules vary by property, room category, and rate plan.
• Flexible bookings may allow free cancellation up to 24–72 hours before check-in.
• Non-refundable, promotional, or last-minute rates typically cannot be canceled.

7. Tours & Activities

• Cancellations made more than 30 days before the activity date may be eligible for a refund.
• No refunds are offered for cancellations within 15 days of the scheduled date.
• No-show bookings are strictly non-refundable.

8. Exceptions

Certain exceptional situations may qualify for special consideration, subject to valid documentation:

• Medical emergencies
• Death of an immediate family member

9. How to Cancel a Booking

1. Submit Request: Contact our support team by phone or email.
2. Cancellation Charges: Fees depend on provider rules and booking type.
3. Verification: You may be asked to provide booking details or identification.
4. Refund Mode: Refunds are issued only to the original payment method.
5. Non-Refundable Elements: Certain taxes, service fees, or provider charges may not be refunded.
6. Track Status: Some providers allow customers to track refund status online.
7. Escalation: If required, disputes may be forwarded to the respective provider.

10. Airline-Specific Policies

Cancellation terms may differ depending on:

• Fare type and ticket category
• Domestic vs. international route
• Promotional, discounted, or restricted fares

11. Policy Modifications

thetravelobizz.com reserves the right to update or revise this policy whenever necessary. We encourage customers to revisit this page regularly to stay informed about any changes.

12. Customer Support

For assistance regarding cancellations, modifications, or refund status, our support team is always ready to help.

Email: info@thetravelobizz.com
Phone: 1-800-834-9149