Return and Refund Policy
Last Updated: 1 May, 2025
At thetravelobizz.com, we strive to deliver a transparent, dependable,
and customer-friendly booking experience. We understand that travel plans may change unexpectedly and
you may need to request a refund or cancellation.
This policy outlines the eligibility criteria, required documentation, timelines, and procedures
involved in refund processing.
Scope of This Policy
- Refund eligibility and cancellation conditions
- Documents required for processing refunds
- Step-by-step refund procedures
- Information on non-refundable bookings and administrative fees
Note: All refunds are subject to the terms and conditions defined by the respective service provider
(airlines, hotels, tour operators, transport agencies, etc.) along with the time at which your request is received.
1. Definitions
- Company: Refers to thetravelobizz.com (“we”, “our”, “us”).
- Service: Any booking, reservation, or travel-related offering available on our platform.
- Order: A confirmed booking made using our website.
- You: The individual using our website and services.
- Website: https://thetravelobizz.com
2. Refund Eligibility
You may be eligible for a refund if the following conditions are met:
- The booking was placed directly through thetravelobizz.com.
- Your cancellation request complies with the respective provider’s refund window.
- You submit all required documents, such as:
- Booking confirmation or travel ticket
- Valid payment receipt
- Supporting evidence (e.g., medical certificate, government travel advisory)
- Refunds are processed only to the original method of payment unless stated otherwise.
Important: Certain bookings—such as promotional fares, last-minute deals, or special discounts—
may be partially or completely non-refundable.
Requests submitted after the provider’s specified deadline cannot be processed.
3. How to Request a Refund
- Step 1: Review the cancellation and refund rules applicable to your booking.
- Step 2: Gather all necessary documents (booking ID, ticket, proof of payment, etc.).
- Step 3: Clearly explain the reason for requesting a refund.
- Step 4: Submit your request within the eligible time frame.
- Need Help? Our support team is always available to assist.
4. Refund Processing Time
Refund timelines vary depending on the service provider and your payment method.
While thetravelobizz.com coordinates with providers to expedite the process,
delays caused by banks, payment gateways, or external agencies are beyond our control.
Estimated Processing Times
- Credit/Debit Cards: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: Depends on your bank’s internal processing times
Exceptional Circumstances
Refunds may be granted in special cases, such as:
- Medical emergencies (with valid proof)
- Death of an immediate family member
- Natural disasters or government-mandated travel restrictions
5. Policy Updates
thetravelobizz.com reserves the right to modify or update this Return and Refund Policy at any time.
All changes will be posted on this page along with an updated “Last Updated” date.
Continued use of our website signifies your acceptance of the revised policies.
6. Contact Us
If you have questions, require clarification, or need assistance with your refund request, please contact us:
Email:
info@thetravelobizz.com
Phone:
1-800-834-9149
The Thetravelobizz team is committed to ensuring that all refund requests
are reviewed and processed fairly, promptly, and transparently.
